Returns & Exchanges

At Hayes Bicycle, we stand behind our high-performance components and want to ensure you are completely satisfied with your ride. If your purchase doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unused components in their original manufacturer packaging, ensuring all manuals, hardware, and accessories are included.

3

Label and Ship

Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians receive and inspect the gear to confirm its condition, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing