Frequently Asked Questions
Everything you need to know about your next ride.
What is the standard shipping timeframe for complete bicycles?
Complete bicycles typically ship within 3-5 business days via specialized freight to ensure they arrive safely. You will receive a tracking number as soon as your order leaves our warehouse.
Do Hayes bicycles come fully assembled?
To ensure safe transit, bikes are shipped 85% assembled. You will need to install the front wheel, handlebars, pedals, and seatpost. Basic tools and a step-by-step assembly guide are included in every box.
What is your return policy for accessories and components?
We offer a 30-day return policy for all unused accessories and components in their original packaging. Please note that installed parts or items showing signs of wear cannot be returned for a full refund.
Do you offer professional assembly services?
Yes, we partner with local bike shops across the country. During checkout, you can select 'Ship to Local Shop' for professional assembly and safety tuning for an additional service fee.
What kind of warranty is provided with a new Hayes bicycle?
Every Hayes frame is backed by a limited lifetime warranty against manufacturing defects. Components and suspension parts are covered by a 1-year manufacturer warranty from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for qualifying purchases.